Shipping policy
Shipping & Delivery Page
Thank you for choosing LuxPets! We are committed to providing you with a seamless shopping experience. Please review the following information regarding our shipping and delivery policies:
Shipping Methods and Timelines:
- We offer standard domestic and international shipping method.
- Orders are typically processed within 2 working days, excluding weekends and holidays.
- Once your order is processed, you will receive a confirmation email.
- Delivery times vary depending on your location and selected shipping method.
Shipping Costs:
- Shipping costs are calculated based on shipping method and destination.
- You can view the shipping costs for your order during the checkout process.
The following prices apply per region:
- Zone 1: Luxembourg - 7 EUR
- Zone 2: Belgium, Netherlands : 12 EUR
- Zone 3: Austria, Belgium, France: 15 EUR
- Zone 4: Rest of Europe: 25 EUR
International Shipping:
- We offer international shipping to Austria, Belgium, Germany, France and the Netherlands.
Delivery Delays:
- While we strive to deliver your order in a timely manner, please understand that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.
- If you experience any delays with your order, please contact us, and we will assist you accordingly.
Order Tracking:
- You can track the status of your order using the tracking information provided in your confirmation email.
- If you have any questions or concerns about your order's status, please don't hesitate to contact our customer support team.
Shipping Restrictions:
- We are unable to ship to P.O. boxes or APO/FPO addresses.
For information about returns and exchanges, please refer to our [Returns Policy].
Contact Us:
If you have any further questions or need assistance, please don't hesitate to contact our customer support team at info@luxpets.lu / +352661444926